Shipping Policy

CANADIAN SHIPPING

Canada Post Expedited Parcel (1 to 7 business days) - Shipping cost will automatically be calculated at check out by Canada post, ranging between $8.00 - $15.00

Free shipping over $75 or FREE curb side pick-up in Etobicoke, ON

U.S. SHIPPING

Canada Post Expedited Parcel USA (4 to 7 business days) - fee calculated by weight.

INTERNATIONAL SHIPPING

Canada Post XpresspostTM International (4 to 7 business days) - fee calculated by weight.

HOW CAN I CHECK THE STATUS OF MY ORDER?

We’ll keep you updated via email and we’ll send the tracking number (if available) as soon as it ships so you can check the status and see when it will arrive. We use Canadapost. If you need to make a change to your address, please contact customer service at lokiandlolato@gmail.com before your order ships to make sure it arrives at the right place.

CAN I CANCEL MY ORDER?

Please contact us at lokiandlolato@gmail.com as soon as possible if you would like to cancel your order.

WHAT HAPPENS IF I ORDER SOMETHING AND IT’S OUT OF STOCK

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.

I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?

Contact lokiandlolato@gmail.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.

THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. Loki & Lola is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.

MY ORDER NEVER ARRIVED. LOST OF STOLEN SHIPMENTS

Loki and Lola is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (Canada Post). Once your claim has been filed, please contact us directly at lokiandlolato@gmail.com with information regarding your situation and your claim number.

IS YOUR SITE SECURE

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information.

WHERE ARE YOU GUYS LOCATED

Toronto, Ontario

WHAT TYPE OF PAYMENTS ARE ACCEPTED

We accept all major credit cards – Visa, MasterCard, American Express, PayPal, Shopify Pay, Apple Pay, Google Pay. We also accept Canadian, USD, Australian and Japanese Yen currencies.

lokiandlolato@gmail.com